New Step by Step Map For Elasticsearch support
New Step by Step Map For Elasticsearch support
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Elasticsearch, Logstash, and Kibana delight in the benefit of getting vibrant and practical communities. You have got our assurance of substantial-top quality support and single supply of fact as an Elasticsearch Assistance customer, but the Elastic Group can be a helpful useful resource to suit your needs whenever you need it.
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When you are employing a distribution checklist as your registered e-mail, you can also register a 2nd e mail deal with with us. Just open up a scenario to allow us to know the name and email handle you would like to become added.
Committed Elasticsearch professional support Elasticsearch support when and in which you have to have it As with our other choices, if you should manage your Elasticsearch cluster on your own, we are able to still provide the 24x7x365 specialist support available inside our managed featuring.
Contain the deployment ID that you would like help with, particularly when you may have several deployments. You'll find the deployment ID within the overview website page to your cluster while in the Elastic Cloud Console.
In case you are on an Elasticsearch Support Regular subscription and you simply have an interest in transferring to Gold or Platinum support, you should Call us. We also advocate that you just read through our best methods guide for receiving the most out of your respective support encounter:
We can provide support whether your environment is on-prem or within the cloud. Get in touch with our workforce to debate your distinct infrastructure and demands, which includes SLAs and security requires.
When you've got any complex concerns that are not for our Support staff, hop on our Elastic Group discussion boards and acquire answers from your experts inside the Neighborhood, which includes folks from Elastic.
For people devoid of an active subscription, go to the Elastic community discussion boards and acquire answers from the specialists from the community, which includes people from Elastic.
Explain the challenge. Involve any relevant information, such as error messages you encountered, dates and periods when the problem occurred, or the rest you think that may be practical.
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In case you are a new shopper Elasticsearch support who just signed up for Elasticsearch Service, it will take some hrs to your Support Portal access to be set up. Should you have questions, arrive at out to us at [email protected].
These subscription stages supply certain reaction instances for support troubles, much better support protection several hours, and support contacts at Elastic. In addition it features support for how-to and development issues. The exact support protection is determined by your subscription stage.
Our support webpages are already supplied in English, to translate to your required language You need to use the developed-in translate function in Chrome or Firefox.
Support is provided by email or through the Elastic Support Portal. The leading focus of support is to be sure your Elasticsearch Service deployment displays a green standing and is obtainable. There is absolutely no assured First or ongoing reaction time, but we do attempt to have interaction on each individual situation in just three enterprise times.
Involve the deployment ID that you want assist with, particularly when you have a number of deployments. The deployment ID are available about the overview site for your personal cluster from the Elasticsearch Company Console.
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As an Elasticsearch Services purchaser, you might acquire an electronic mail with instructions how to log in for the Support Portal, in which you can keep track of both equally latest and archived conditions.
Just open up a case to allow us to know the name and e-mail handle you want for being extra. When opening a circumstance, Here are a few stuff you can do to obtain assist quicker: